Planning your stay – FAQ
Hotel Square Louvois | Paris

Rooms

How do I get to the hotel?

The hotel is located at 12 rue de Louvois, 75002 Paris. It is served by Metro lines 3, 7, 8, 9 and 14 and by bus lines 20, 29, 39, 48 and 67.

To arrange for your transfers to/from a train station or airport, please don’t hesitate to contact our concierge service at concierge@hotel-louvois.com or complete your online check-in form, sent to you in your confirmation email.

Can I park at the hotel?

We do not have a private car park. You can leave your car in one of the free spots around the hotel or book a space in one of the nearby car parks.

Closest car park: Parking Indigo Bourse, 31bis rue Vivienne, 75002 Paris.

Can I smoke at the hotel?

Smoking is strictly prohibited inside the Square Louvois Hotel. This smoking ban applies to both the rooms and all other hotel areas, including at the windows. A €350 penalty will be assessed if this rule is broken.

Can my pet come too?

Calm, house-trained pets are allowed at the hotel at no additional cost.

Can I use a promotional code to book MY STAY?

Book your stay on this website and enjoy a 10% discount using the promo code “LOUVOIS”.

When can I check in?

All our rooms are available at 2 pm.

Depending on availability, early check-in may be an option. Please contact our reservations service if you want to arrange for an earlier arrival. If you want to be sure your room will be available before 2 pm, we recommend booking it for the previous night, as well.

If early check-in before 2 pm is not an option, you can leave your luggage in our luggage storage and explore the neighbourhood or simply enjoy the hotel’s amenities while you wait.

When do I need to check out?

All guests are expected to check out by noon.

If you want to be sure you can check out after 12 pm, we recommend booking your room for the following night, as well.

Can I leave my luggage at the hotel?

We offer secure, free storage of your luggage, before check-in and after check-out.

Can I have an extra bed?

We can accomodate up to three people in the Deluxe room only, an extra 80 x 190 cm bed can be provided on request. If you would like to add an additional bed, please let us know when making your reservation so that we can prepare it for you.

Can I have a baby cot?

For children from 0 to 3 years old, a baby cot can be set up in all room categories at no additional cost. Children over 3 years old are considered as additional persons.

How can I request additional amenities?

Irons and ironing boards, steamers, dental kits and shaving kits are available on request, at no extra charge to you.

We can also lend you an umbrella (for a €15 security deposit) or a power adapter (for a €10 security deposit).

How can I make a special request?

Would you like to celebrate a special occasion at the hotel with extra care such as flowers, balloons, chocolate, and so on?

Please don’t hesitate to contact our team, who will be delighted to help!

What time is breakfast?

Breakfast is served each morning from 7 to 11 am. Except in certain special offers, breakfast is not included in the price of the rooms.

Breakfast is €20 for adults and €10 for children between 4 to 12 year old, the breakfast is free for children under 4-year-old.

What time is the Tea time?

Tea time are provided for our guests each afternoon from 4 to 6 pm.

Does the hotel offer room service?

Room service is available from 11 am to 10 pm in the rooms and to be picked up at reception from 10 pm to 7 am.

What are the wellness area’s hours?

The indoor pool is open from 10 am to 10 pm.

The gym and tea room are accessible 24/7.

Have the staff been trained to comply with health safety measures?

Our staff has received specific training and equipment to protect themselves and yourself. If one of our employees has symptoms, he does not come to work.

We prioritise autonomus work to limit the risk of contagion. All working processes have been rethought as part of the battle against the spread of the virus.

Are common areas and equipment disinfected?

An employee is responsible for the cleaning and disinfection of common areas throughout the day. All of our staff take special care in the cleaning and disinfection of all points of contact.We use surfactants and virucidal agents that meet health standards.

What measures have been put in place to respect physical distance?

Materialized queues are available in all places that may be required.Ground stickers have been placed to allow you to comply with physical distance measure.

A plexiglas is placed at the front desk. Prioritise contact with reception that is always there to help.

Do I have to follow one direction of traffic to move around?

The traffic direction is shown, please respect it.

Can I disinfect myself and control my temperature?

Hydroalcoholic gel is available at the entrance of the hotel. Thermometres are available at reception upon request.

If symptoms appear during the course of your trip or during your hotel stay, immediately inform the hotel, contact your gp and respect self isolation in your room while waiting for a test result. In case of severe symptoms call 15 or ask for help by dialing 9.

Do I have to choose a particular method of payment?

Prioritise credit card payments at each point of sales. We disinfect the terminal before each use.Use the drop-off buckets available to exchange documents with our team.

Can I use the lift to get around?

As far as possible use the lift to go up and the stairs to go down. Please use the elevator only with people travelling with you.Use your room key to select your floor.

Do I must respect barrier gestures?

We rely on you to respect the barrier gestures within the hotel for the well-being of all. Wash your hands, sneez and cough in your elbow, use a disposable tissue, greet contactless.

Have the facilities in the rooms changed?

Printed information, consumables and accessories have been removed from your room: room directory, coffee, pen, mini-bar content etc. You will find all information on your TV screen. Reception is available to assist you, dial 9. Amenities, coffee, tea and refreshing drinks are at your disposal upon request at reception.